These Terms of Service ("Terms") govern your use of the AgentEase website and the services we provide. By using our website or engaging our services, you agree to these Terms.
AgentEase provides ready-made AI agents that each perform a specific job for your business — such as answering calls and messages, responding to leads, handling customer questions, managing reviews, or following up with clients. We connect the agent you choose to your existing systems and tune it to how your business works. Your agent typically goes live within 72 hours of receiving the access we need.
Before we begin, we agree in a written proposal on the agent you want, the job it will do, the systems it connects to, and the price. Prices are set out in your proposal and do not change unless the scope changes by mutual written agreement. Anything not listed in the proposal is outside the agreed scope.
Payments are made securely online through Stripe. Service begins once the scope is agreed and the payment terms set out in your proposal are met. Ongoing service is billed on a recurring basis as described in your proposal.
We connect your agent to the systems listed in your proposal — such as your phone line, messaging, calendar, inbox, or booking software — and tune it to your business. Your agent typically goes live within 72 hours of receiving the access we need. Delays in providing that access may extend this timeline.
Your subscription keeps your agent running, monitored, and improving over time. There is no long-term lock-in — you may cancel with the notice stated in your proposal.
You agree to provide timely access to the systems your agent connects to, and the information it needs to do its job. Without this access we cannot connect, tune, or run your agent.
We provide a working agent that performs the agreed job. We do not guarantee any specific business outcome, such as sales, bookings, or revenue.
Your data and materials remain yours, and we treat them as confidential. The agent framework, tools, methods, and know-how we use to deliver the service remain ours.
You may cancel ongoing service with the notice stated in your proposal. Recurring fees already paid are non-refundable except where your proposal states otherwise, and any one-time setup fee becomes non-refundable once setup has begun. If you wish to cancel before setup begins, contact us and we'll work it out fairly.
Our services are provided on a reasonable-effort basis. To the fullest extent permitted by law, our total liability for any claim relating to our services is limited to the amount you paid us for the service in the three months preceding the claim.
These Terms are governed by the laws of the jurisdiction in which AgentEase operates, as further specified in your proposal.
We may update these Terms from time to time. When we do, we'll update the "Last updated" date at the top of this page.
Questions about these Terms? Reach us through the contact form on our website.